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Billing

When you choose Factory Superstar as your manufacturing admin software provider you make a choice to use us as a supplier.

Like any good business relationship, this means that the terms must be mutually beneficial: We help you grow, you help us grow.

For this reason our billing is designed to be 'Pay As You Grow': You use less you pay less. You use more you pay more. We want your business to grow.

Subscription Bundles​

Your Factory Superstar subscription comprises any number of bundles.

Each bundle allows you a certain amount of usage. Each bundle gives you an additional:

  • 1 User (this can be either a 'manager' or 'user' account type)
  • 1 Operator (this can be either an individual, or a workstation)
  • 1 Sales Channel
  • 50 Sales Orders per month
  • 25 Quotes per month

So if you subscribe to 3x bundles, you get 3x Users, 3x Operators, 150 Sales Orders per month, etc...

The 'month' starts when your subscription starts (so if your subscription commenced on the 13th June, you'd have that 50 Sales Order count until the 13th July)/

Changing Subscription​

You can change your subscription any time.

To add or remove bundles, go to Billing->Adjust Bundles. Change the bundle count, and click 'update subscription'.

Add more bundles​

If you're adding more bundles, the payment will be taken from your on-file payment method immediately after you approve. You'll be able to use the new bundles immediately. If you're adding bundles in the middle of a billing cycle the amount you're charged will be pro-rated for the number of days left in the cycle.

Factory Superstar will automatically renew your subscription with the updated bundle count at the start of each billing cycle (unless you change it).

example

You currently have 5x bundles, and the start of your current billing cycle is the 5th June. You add an extra 1x bundle on the 15th June. You immediately pay for, and can use, that additional bundle, but instead of paying the full price this month for that bundle you'll pay the full price minus the days from 5th to 15th June. At the start of the next billing cycle (5th July), your subscription will renew at 6x bundles.

Reduce bundle count​

If you're reducing your bundle count, you'll be able to use any bundles that you've already paid for until the end of the current billing cycle. At the start of the next billing cycle your subscription will renew at the reduced bundle quantity.

Example

You currently have 5x bundles, and the start of your billing cycle is 5th June. You reduce your bundle count by 1x bundle on the 15th June. You can use your 5x bundles until the 5th July, after which your subscription will renew for 4x bundles.

Note that you can't reduce your bundle count if you're using more than is allowed by the new bundle count.

Example

You are subscribed to 5x bundles, and your organisation has 5x active Factory Superstar users. You try to reduce to 4x bundles but Factory Superstar doesn't let you - each bundle allows an additional 1x user, and if you reduced to 4x bundles you'd have too many users.

You need to either archive a user, or keep your subscription the same.

Cancelling Subscription​

You can cancel your subscription at any time (go to Billing->Cancel Subscription). You'll still be able to access Factory Superstar until the end of your subscription period. You won't get a refund on the remaining days that you've paid for.

example

If the start of your billing cycle was 5th March and you cancelled on the 18th Match, you'd be able to use it until the 5th April. You wouldn't get a refund for those days between the 18th March and 5th April.

Receipts / Invoices​

Factory Superstar will send you a receipt every time you are billed. Receipts are available on the Billing page.

The system will apply the relevant VAT / Sales Tax to the cost. This tax value will be stated on the invoice.